OrderingUpdated 2 years ago
There is a small window once placing your order to modify, please call 1-877-LAM-MLES (1.877.526.6537) for assistance. We work hard to process your order quickly and if notable time has elapsed since your order was placed, we may not be able to accept changes. If you wish to add to your order please place a separate order for the additional item. If you wish to cancel but your order has already shipped, you may refuse shipment and we will refund you when the package returns to us, minus the shipping charge incurred.
At this time, even though they are sold both online and in-store, Lammle's Western Wear gift cards can only be redeemed at a Lammle's Western Wear store location. If you would like to purchase a gift card online and have it mailed, please do so here.
Lammle's is always looking for opportunities to better serve our customer, and as such, we are currently developing a new gift card system which will allow both online and in-store use. This new system is expected to be implemented by mid-2022. For more information on gift card usage, please see our full gift card policy.
Because we have to bring the item in to our warehouse, Special Orders take approximately 4-6 weeks to ship. We do our very best to keep this timeline, but sometimes there are delays that are out of our control. You can always contact our customer service team if you have any questions regarding the status of your order.
Once the order has been placed with the requested vendor, we are unable to make any changes or modifications to it. At this time, we are unable to offer returns or exchanges on Special Order items. (Due to the challenges of re-selling a one-off product).
Group Discounts
Lammle's is proud to offer discounts to members or employees of select partner organizations. Eligible customers will need to submit proof of current involvement with the organization as well as proof of identity. Please contact our Customer Service with the appropriate identification to receive your discount code prior to ordering.
10% Discount:
- Alberta / BC / Saskatchewan 4H
- AHSRA (Alberta Highschool Rodeo Association)
- C.A.S.E (Central Alberta Special Equestrians)
15% Discount:
- RCMP, Local Police and Fire Departments
- Armed Forces (Canadian & British)
This is functionality we are looking to add in mid to late 2023.
In the meantime, our website shows online inventory only. If you wish to know if a particular product is in stock at your local store, please contact the location and provide them with the style number - which can be found under the main image of every product online.
Lammle's is committed to providing our customers the most accurate details possible to make an informed purchase decision. If we note our data to be incorrect, you can trust us to rectify the discrepancy as soon as possible. In the rare instance you notice an error with any of our product information, please let us know right away so we can rectify the error immediately.
Inventory
Please be aware that once a you apply filters to a search, only products available for purchase online will be displayed. As such, we recommend those customers using Lammles.com as a catalog to later purchase in-store be selective about which filters they apply.
Please also be aware that our online inventory system is not yet"live". (This is planned for late 2022). Quantities are updated manually almost daily, although there is still opportunity for occasional inventory quantity delays.
Additionally, you may notice instances where you cannot purchase more than one (1) unit of a particular product. This is by design as to help ensure we can fulfill all orders placed. If you require multiples and cannot assemble your order online as desired, please contact us and we will be happy to look into your request further.
We are hoping to implement a live inventory system some time mid-2022, and appreciate your patience.
Colour Swatches
Most products on our website are displayed with a "swatch" as a general reference to the product colour. Note that these visual swatches and not intended to be a 100% accurate representation of the true item colour but instead to provide reference and filter options for a better shopping experience. Please use product photographs to determine the closest possible representation of item appearance.
However, please also be aware that as with all shopping websites, your monitor and computer settings can alter the appearance of an image. For this reason, we do recommend proper monitor calibration and colour adjustment to help reduce any time and frustration required to rectify receiving products which were not as intended.