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Lammle's Help Center

Lammle's Western Wear Help Center

FREE SHIPPING WITHIN CANADA!...on all orders over $75 (pre-tax). Regular (expedited) shipping service. Priority and XpressPost are the responsibility of the customer to pay, and rates are calculated during checkout based on destination, weight and di

<p id="isPasted" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 17px; font-weight: 400; margin-bottom: 0.7em; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">FREE SHIPPING WITHIN CANADA! ...on all orders over $75 (pre-tax). Regular (expedited) shipping service. Priority and XpressPost are the responsibility of the customer to pay, and rates are calculated during checkout based on destination, weight and dimensions. <hr><p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 17px; font-weight: 400; margin-bottom: 0.7em; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> HOW LONG DOES IT TAKE TO PROCESS MY ORDER? Under normal circumstances, most orders take 1 to 3 business days to process before we ship. Please note that we are closed on weekends and holidays, so regular-delivery orders placed on weekends&#xA0;or the day of a holiday may be delayed an extra day. Occasionally we may&#xA0;not have the entire order in our main warehouse as expected. If this occurs, there may be a delay of 2 to 5 business days&#xA0;as we retrieve any remaining product(s) from an alternate location. <hr><p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 17px; font-weight: 400; margin-bottom: 0.7em; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> SHIPPING INFORMATION WHEN WILL MY ORDER ARRIVE? Most orders are shipped via Canada Post Expedited Parcel - which has a delivery standard of 1 to 7 business days, depending on your distance from our Calgary distribution centre.&#xA0; Please be aware that priority shipping is available at the checkout, should your package be of an urgent nature.&#xA0;As we understand that selecting a faster shipping method likely means you want the product sooner than later, we process these orders before non-express orders of the same date. However, please ensure you provide adequate processing and delivery time as we can only be held to the above standards, and not a specific delivery date from Canada Post. Items marked as SPECIAL ORDER ONLY will vary in delivery times, and commonly take 90 days or mote to ship. Special Order items will generally receive a timeframe notice when added to your cart. WILL I GET A TRACKING NUMBER? If we are shipping to you, of course! An email with your Canada Post tracking number will be sent once your order has been confirmed as shipped. You may wish to add emails from lammles.com as a trusted sender beforehand to ensure these emails are not blocked by a spam filter.<p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 17px; font-weight: 400; margin-bottom: 0.7em; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Alternatively, you may sign into&#xA0;<a href="https://lammlesbb.myshopify.com/account/login" rel="noopener noreferrer" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; color: var(--link-color); background-color: transparent; text-decoration: var(--text-link-decoration); transition: color 0.2s ease-in-out 0s; text-underline-position: under;" target="_blank">Your Account</a>&#xA0;to gain information about your current and past orders, as well as any tracking information we may have available.<p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 17px; font-weight: 400; margin-bottom: 0.7em; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you still have questions, please&#xA0;<a href="https://lammlesbb.myshopify.com/pages/contact-us" rel="noopener noreferrer" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; color: var(--link-color); background-color: transparent; text-decoration: var(--text-link-decoration); transition: color 0.2s ease-in-out 0s; text-underline-position: under;" target="_blank">request assistance</a> and we will be happy to personally tend to your concern.<p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 17px; font-weight: 400; margin-bottom: 0.7em; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">WHICH SHIPPING COMPANY DO YOU USE, AND WHAT ADDRESS SHOULD I ENTER We exclusively use Canada Post for our shipping needs. We regret no other carrier is available at this time, and we cannot ship using 3rd party accounts. As we use Canada Post, it is important you enter your Canada Post MAILING address as your shipping address. (The same address you get envelopes delivered to) If the address does not match your mailing address, your order will be delayed as we will need to contact you to adjust your address appropriately.<p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 17px; font-weight: 400; margin-bottom: 0.7em; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">CAN I SHIP TO A STORE? Absolutely. For your convenience, during the checkout you can choose to ship to one of our stores. When you select this option, the checkout system will automatically enter the store address for you based on the store you selected. Please do not modify this address, or we may not be aware you are requesting store pickup. We&#xA0;fulfill from our distribution center and ship to the store in our next delivery - which occurs 1-3 times a week, so pickup is usually ready between 3 and 5 business days. The store will call you when your order is available to be picked up.<p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 17px; font-weight: 400; margin-bottom: 0.7em; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> DO YOU SHIP INTERNATIONALLY? Yes! Once at the checkout, you will select your country code and shipping service. You will be liable for all import duties, customs, fees or additional taxes - &#xA0;including VAT, if applicable. These are assessed at the point of shipment entry to your country and will be due on or after delivery - therefore, any such charges will NOT show in your cart. Please be aware that Lammle&#x2019;s Western Wear does not have any control over or knowledge regarding&#xA0;duties, customs, and taxes levied by you country&apos;s government. As such, we are unable to advise you what the cost may be. If you require further information regarding these potential charges, we recommend contacting your local customs office. Due to the complexities of international shipping, in extremely rare instances, our shipping calculator may not be able to accurately determine your true shipping charge. If this occurs with your order, we will notify you by email of any additional charges before shipping - at which point you will be asked if you accept the additional charge, or would prefer a full refund.<p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 17px; font-weight: 400; margin-bottom: 0px; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note that some items may not qualify for shipping outside Canada, including but not limited to: exotic-skin boots, chemicals, liquids, and products containing lithium batteries.

Shipping Information

30 DAY SATISFACTION GUARANTEE You may return your item(s)* within 30 days of the order date to any Lammle’s retail location or our distribution centre (Calgary) for a refund of the purchase price (minus any shipping charge) or an exchange.*The item m

Returns & Exchanges

Can I change an order once its placed?There is a small window once placing your order to modify, please call 1-877-LAM-MLES (1.877.526.6537) for assistance. We work hard to process your order quickly and if notable time has elapsed since your order w

Ordering

NOTE ON DISTRESSED OR NATURAL-MATERIAL PRODUCTSMany of the products we offer may be artificially worn (distressed) during manufacture. We see this most often on cowboy/cowgirl boots and jeans - designed to give the product a unique, custom and an aut

<table style="width: 100%;"><tbody><tr><td class="fr-thick" style="width: 100%;"><p id="isPasted" style="-webkit-font-smoothing: antialiased; margin-top: 0px; orphans: 2; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: center; box-sizing: border-box !important;"> <span style="color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; -webkit-font-smoothing: antialiased; box-sizing: border-box !important;">NOTE ON DISTRESSED OR NATURAL-MATERIAL PRODUCTS<span style="color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;"> Many of the products we offer may be artificially worn (distressed) during manufacture. We see this most often on cowboy/cowgirl boots and jeans - designed to give the product a unique, custom and an authentic pre-worn appearance. &#xA0;Additionally, products constructed with materials such as leather may be subject to small inconsistencies due to the nature of the organic material. The volume, colour, shape, or placement of the distressing or naturally-occurring characteristics will vary from product to product and as such may not be 100% accurately represented in either image nor text on our website.&#xA0; <span style="color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;">In either case, these are generally not considered defects, but instead a unique feature of the product. To ensure you will receive a product with the appearance you are expecting, or if you have any concerns or questions as to the appearance of a product you are considering purchasing, please feel free to contact us before ordering&#xA0;<span style="color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; -webkit-font-smoothing: antialiased; text-decoration: underline; box-sizing: border-box !important;"><a href="https://www.lammles.com/pages/contact-us" rel="noopener" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; color: inherit; background-color: transparent; text-decoration: none;" target="_blank">here</a><span style="color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;">. </td></tr></tbody></table><p id="isPasted" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 16px; font-weight: 400; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: center;"> We attempt to supply our Lammles.com customers with sizing charts and important details about each product where applicable. &#xA0;However, here is where you can gain extra information on the following: <a href="https://www.lammles.com/pages/size-charts-guides">Product Measuring Guide</a> <a href="https://www.lammles.com/blogs/western-wear/how-to-care-for-cowboy-boots">How to Care For Your Cowboy Boots</a> <a href="https://www.lammles.com/blogs/western-wear/how-to-fit-cowboy-boots">Cowboy Boot Fit Guide</a>

Product & Fit Guides

Credit Card UsageLammle's is proud to offer multiple payment methods. However, please note we do NOT accept debit cards of any sort - including those issued by Mastercard and Visa. Entering a debit number for payment may produce unpredictable and pot

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Credit Card Usage <span style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Lammle&apos;s is proud to offer multiple payment methods. However, please note we do NOT accept debit cards of any sort - including those issued by Mastercard and Visa.&#xA0;<em style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Entering a debit number for payment may produce unpredictable and potentially undesirable results.<br style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">As with most online retail operations, Lammle&apos;s charges your credit card as soon as the order is placed. This way, we don&apos;t perform the many actions required to process your order only to find funds are unavailable afterwards.<br style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <span style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">More importantly, this also removes the need to store your credit card information in our systems - effectively eliminating the chance of a card information breech. While our team is therefore unable to access your full card information, rest assured you can still be refunded up to 100% of the original charge via our payment provider, Moneris. This also means we are unable to add a NEW charge without being supplied the card information again.<hr> Data Use &amp; Privacy Your confidence in our use of your data is paramount to Lammle&apos;s Western Wear. We will never sell your customer data to any 3rd party, although we do reserve the right to use or share limited data for the sole purpose of improving your experience on Lammles.com. Such data may include the kinds of products you purchase, your general location, or how you interact with our communications. In short, by providing your information you will never risk being added to a mailing list or solicited by a 3rd party, nor are you at risk of your personal information entering the public realm.&#xA0; <a href="https://www.lammles.com/pages/privacy">See our entire Privacy Policy</a>.<hr> <a href="https://www.lammles.com/pages/privacy" id="isPasted" target="_blank" rel="noopener noreferrer"></a><span style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Security <span style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">You&apos;re shopping safe at Lammles.com! Our website is 100% PCI compliant and uses Secure Socket Layer (SSL) which ensures your data remains in your hands only!&#xA0;<hr> <span style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Cookies By using Lammles.com, you acknowledge and accept our website uses cookies to enhance your online experience. You also accept any unintended website behavior should you choose to disable cookies, such as reduced functionality and/or an inability to order. As with most websites (and possibly *all* shopping websites) Lammles.com uses a browser function called &quot;cookies&quot;. A cookie is a cute yet rather peculiar chosen name for a small piece of information a website will place on your computer when you visit. This information is then recalled later in that session, or the next time you visit that same website.&#xA0; Cookies are responsible for knowing where you are on a website, and where you have been on that same site. They can save your customer information or responses so the next time you visit, you may not have to enter the same answer again, or be asked to go through an important process you already went through prior. The also determine that your online shopping cart belongs to you, so you don&apos;t add something to someone else&apos;s cart by accident, or vice-versa. Cookies can also allow sites to customize the user experience to better suit your individual needs. There is little security risk to using cookies on reputable websites.

Credit Cards, Data, Privacy, Security & Cookies

Welcome to www.Lammles.com (the "Web Site"), a website owned and operated by Lammle’s Western Wear Ltd. ("Lammle’s").  The Site or any product or service offered on the Web Site (collectively the "Services") are provided by Lammle’s, conditional on y